Return & Refund Policy
At HR Masala, we strive to ensure your complete satisfaction with our products. This policy outlines our guidelines for refunds, returns, and cancellations.
1 Refund Eligibility and Timeframes
2 Non-Refundable Items
Due to the nature of our products, opened or used spice packages are non-refundable for hygiene and quality reasons.
3 Return and Replacement Process
Contact our customer service team at shreemarutienterprise71@gmail.com within 7 days of receiving your order.
Provide order details and explain the issue with the product.
Our team may request photos or additional information to verify the claim.
Once verified, we will process your refund or arrange for a replacement to be sent.
4 Order Cancellations
Cancellation requests are accepted only if the order has not been shipped.
To cancel an order, contact our customer service team immediately after placing the order.
Once an order has been shipped, it cannot be cancelled, but may be eligible for return upon delivery.
5 Refund Processing
Approved refunds will be processed within 5-7 business days.
The refund will be issued to the original payment method used for the purchase.
⚠️ Special Circumstances
In cases of widespread product issues or recalls, HR Masala reserves the right to modify this policy to ensure fair treatment of all affected customers.
Questions or Concerns?
For any questions regarding our refund policy, please contact our customer service team.
Contact Customer ServiceWe appreciate your understanding and value your business.
